Browsing Facultad de Ingenierías by Subject "Modelo de gestión de servicios"

    • Analysis of the use of the ITIL methodology against other reference frameworks for service management 2018-2020 

      Ogosi Auqui, José Antonio; Aguirre Rodríguez, Cesar Edinson; Arenas Ñiquin, José Luis; Guadalupe Mori, Víctor Hugo; Vera Cuya, Ronald Martin; Pérez Rojas, Even Deyser; Usquiano Cárdenas, Luis Antonio (Latin American and Caribbean Consortium of Engineering Institutions, 2023-07)
      Acceso abierto
      A systematic mapping of articles was carried out that propose a management model based on the ITIL methodology, used for the management of information technology services, focused as a basis on the difficulties that an ...