Knowledge Management Model for the Generation of Innovative Capacities in Organizations that Provide Services
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Fecha
2023Autor(es)
Ronceros, Cristhian
Medina, José
León, Pedro
Mendieta, Alfredo
Fernández, José
Martínez, Yuselys
Metadatos
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The research was oriented to the development of a
knowledge management model for the generation of innovative
capacities in the organizations that provide services. A systematic
review of articles published in the Scopus, IEEE Explore and
Google Scholar databases was carried out, where 67 articles and
24 models were selected, which were subsequently analyzed
based on their theoretical foundation, strategies used for the
generation and dissemination of knowledge, incorporation of the
organizational culture and the use of Information and
Communication Technology (ICT) in the generation and
dissemination of knowledge. The proposed model, unlike the
models evaluated, is oriented towards generating added value
with a new strategic approach structured in the knowledge
management and organizational memory macro-processes, which
in turn are divided into 29 and 11 macro-activities respectively,
which incorporate the organizational culture and allows guiding
the organization to improve its functions through the
incorporation of innovation and use of ICT in all processes of the
organization and in each stage of the generation and
management of knowledge; establishing the essential parameters
for the generation of innovative capacities, generation of
knowledge, intellectual capital and transfer of information to
knowledge, which can be used within the organization. The
proposed model, unlike the models evaluated, is aimed at directly
strengthening interpersonal relationships between members of
the organization and between them and their clients. In the same
way, it incorporates a maturity model made up of five levels to
measure the state in which the organization is in relation to
knowledge management.